With effect from 8 Jan 2021 ONLY essential travel is permitted into the Bailiwick of Guernsey (Guernsey, Alderney, Herm & Sark). Where a passenger needs to travel with a Safety Assistant, but would otherwise be travelling alone, we have introduced a new fare scheme. Infants do not have a baggage allowance other than that accompanying passengers are permitted to carry on their behalf, however every child under 5 will be allowed two of the following items free of charge: Note: on occasion it has been noted that carrycots are checked-in, ostensibly for the use of the infant, but in fact are completely filled with other items (for example large stocks of food etc.) Please call Reservations on 01481 267267 at least 72 hours prior to travel. Why have you made an exemption for the Alderney service? This process can take up to 10 working days. Laptops and large electrical items (e.g. Bmi – Within 24 hours of booking your ticket is fully refundable,f you have a non-refundable ticket, you may be refunded the tax minus an administration charge of £35. You can add extra hold baggage to LIGHT, SMART and FLEXI fare types during the booking process up to three hours before departure and up to three items in total per passenger. Correct as of 16 Jan 2020. Please note that we carry products on board that may contain nuts or other allergenic products so it is imperative that if you suffer from any serious allergic reactions that you inform the cabin crew immediately on boarding our aircraft. For women with uncomplicated pregnancies flying is usually problem free, but if you are in any doubt whether you are fit to fly, you should consult your doctor. One piece with maximum dimensions of 55cm x 36cm x 20cm to fit in the overhead locker and another piece with maximum dimensions of 35cm x 25cm x 20cm to fit underneath the seat in front of you. Please note that you are likely to be hand searched at security and you may need to remove footwear to be x-rayed. In the event of flight disruption, Aurigny may be unable to provide any special individual assistance for youths. Aurigny has been forced to cancel some of its flights over the long weekend after Guernsey's self-isolation rules and a sudden resignation hit staffing. Minimum 30 minutes for Guernsey flights. £45.00 per person, per flight. This Privacy Policy describes how we collect and use personal information about you during and after your relationship with us. If they do not they are not able to take care of themselves or do not have the consent form when travelling they will be refused carriage and no refund of their flight ticket will be made. When providing assistance with aircraft stairs, you may hear us use the term “lift on”. Valid Photographic Driving Licence No photo copies permitted, Valid Provisional Driving Licence •Suppliers providing services to us in order carry out our business activities. We have taken the difficult decision to close our Unaccompanied Minors Service to children under the age of 14, for journeys to and from the UK, taking place after Monday 5th November. SITUATIONS IN WHICH WE WILL USE YOUR PERSONAL INFORMATION. All changes are subject to capacity limitations and an administration fee per person will be charged for each sector. 2. (a) guns, firearms and other devices that discharge projectiles — devices capable, or appearing capable, of being used to cause serious injury by discharging a projectile, including: firearms of all types, such as pistols, revolvers, rifles, shotguns, toy guns, replicas and imitation firearms capable of being mistaken for real weapons, component parts of firearms, excluding telescopic sights, compressed air and CO2 guns, such as pistols, pellet guns, rifles and ball bearing guns. We would recommend you pre-book your seats to guarantee you are sitting together on-board the aircraft. ANY electronic items including all camera equipment and electrical items such as laptops, MP3 players, tools etc. * The container will be placed in the front hold of the ATR and passenger must carry their own container and pet through security to be handed to the Loaders at the aircraft and on arrival from the aircraft to the terminal building. Director of Public Health, Dr Nicola Brink issued the recommendation yesterday, following analysis of the numbers of confirmed cases worldwide and the evidence of probable community … Depending on your fare type there may be a charge for doing this. CAN I STILL PURCHASE A CONNECTING OR ENHANCED BAGGAGE ALLOWANCE? Is there a different redemption value for Children? This is primarily (but not exclusively) a service designed for Guernsey families travelling with young children whose return flight from abroad arrives in time to allow them to catch an earlier Aurigny flight home. In the event of a cancelled flight, the airline didn't inform you about the cancellation 14 days in advance. If you wish to change the outbound and return flights you must complete the process for changing the first flight, then repeat the process for the second flight. If your golf clubs take you over your baggage allowance, we will apply a Sporting Goods charge. This can be done through our manage section on our website. However, for flights that are departing within the EU, you may be able to claim for Aurigny Air Services flight compensation, even though they are not a European airline.This is because of a regulation known as EC 261.. To clarify, we will not accept liability for damage to parts of the suitcase or bag that sit proud of it and can be easily damaged by an airport conveyor belt. It is strongly recommended that all clubs are carried in rigid cases to help protect against accidental damage. The Child Companion fare is being introduced for adults who will now have to accompany a child on a flight following the closure of our Unaccompanied Minors scheme (on all routes except Guernsey-Alderney). This is 20kg between Alderney-Guernsey and 15kg between Alderney-Southampton. NB. Protecting the safety and privacy of children is important to us therefore, as an extra precaution, we will not permit children under 16 to be the Primary Member of an Aurigny Frequent Flyer account. Limited quantities of liquids, gels and pastes may include: All liquid containers must be carried in a separate clear plastic, zip-top or re-sealable bag that does not exceed 20 cm x 20cm (8 inches x 8 inches) or equivalent to one litre capacity. So, we are pleased to announce as from the 5th November 2018 that every child, under 5, will be allowed two of the following items free of charge: You will be able to travel to the departure gate with your pushchair/car seat where they will be placed into the aircraft hold. Award Points are non-refundable, however, any taxes paid will be refunded upon written request to Aurigny Customer Services and subject to an administration charge. Please call Reservations on 01481 267267 at least 72 hours before travel. If you have hold baggage please present it at the Aurigny Check-in desk along with your Web boarding pass no later than the minimum check-in/bag drop time shown in the Check-in section of the FAQ's. You are able to withdraw this consent at any time. Infant fares are not eligible for award points. (Children under the age of 16 do not need photographic ID if they are being accompanied by an adult on the same booking). A parent/guardian must agree a disclaimer on our website acknowledging the young person can take care of themselves during any delays and disruption, including unexpected overnight diversions. We also use cookies and collect IP addresses. On the day of the infant's second birthday they will be charged a child fare and seated in their own seat. If a child is already planning to travel with another person, such as a family member or friend (aged 16 and over) who can provide the necessary assistance, this can be booked in the normal way. Can I get a refund on a flight? If you have a LIGHT fare you will have to pay the seat selection fee again to select the seat on your new flight. DO YOU STILL GIVE EXTRA HOLD BAGGAGE ALLOWANCE TO STUDENTS? IMPORTANT INFORMATION - IT IS YOUR RESPONSIBILITY TO INFORM THE CABIN CREW AS YOU BOARD AN AURIGNY FLIGHT OF ANY CONSUMABLE PRODUCTS THAT MAY CAUSE YOU TO HAVE A SERIOUS ALLERGIC REACTION. We do not allow our third-party service providers to use your personal data for their own purposes. How can I find out more about this policy change? We’re here to provide you with the help you need on your journey, from when you arrive at check-in, board the aircraft and arrive at your destination. Up to three items of hold baggage can be added to your booking at the time of making it or later through “Manage”. Seating selection is included for any available seat on the aircraft. Do I get my Award Points refunded if I cancel a flight Booking? Using your PIR reference number and surname you can check the status of your missing baggage here -, https://wtrweb.worldtracer.aero/WorldTracerWeb/pax.do?airlineCode=GR. Maximum combined weight of hand baggage must not exceed 10kg. Please also note - due to the risk of spillage we are unable to allow hot beverages onboard Aurigny aircraft. The Alderney-Guernsey route is a very short trip and the risk of diversion is significantly reduced. In these circumstances, we will endeavour to provide accommodation suitable for your needs but we are not in a position to provide specialist care or assistance to passengers, above and beyond what is outlined above, so you will need to take care of yourself overnight and at mealtimes. The front wheel must be removed and securely attached to the frame. Children are from 2 years of age to the day before their 12th birthday. •to credit reference and debt collection agencies. You will still receive a hold baggage allowance of 20kg, as well as your hand baggage allowance. Windsurfers, surfboards, skis, snowboards, scuba, archery, paintball equipment, bicycles and camping equipment and any other awkwardly proportioned or fragile equipment may be carried, subject to availability of space. Due to the nature of the work Aurigny undertakes, we do envisage that we will hold information about criminal convictions. We may also use your personal information in the following situations, which are likely to be rare: •Where we need to protect your interests (or someone else's interests). Changes and Cancellations to Award PointsHow do I make changes to my booking paid for by redemption points? Normal fare conditions and charges will apply for anyone wishing to change to a later flight, or the Rescue Fee may be applicable if you have missed your original flight. At the end of the flight, the dog should again be muzzled before it is removed from the cage and until it is safely outside of the terminal building. Their site works better with google Chrome, please change your browser. As an exception we continue to operate the Unaccompanied Minors scheme between Guernsey-Alderney, where there are family networks/responsible adults in place at either end and risk of diversion is significantly reduced. Changing flights on the same route are free of charge up to one hour before departure. •for security purposes i.e. Aurigny, as carrier, will have the final say at embarkation if they have any concerns for the animals welfare they reserve the right to refuse carriage. Instruments and their cases are carried on a Limited Release Basis and not covered by airline insurance. Children under 18 years are free, provided they are travelling with at least 1 adult on the same booking. The ticket for the journey where they act as the Companion (travel with the child) will be charged at the normal rate. Please note that at certain airports items can take a number of days to reach the Lost Property department due to the local procedures and this is entirely outside of the control of Aurigny. NB this additional tariff applies on the anniversary of their birthday and may mean that an outbound fare is charged at the infant rate while the return is charged at the child rate. Please note there is a charge levied by security in Guernsey for sending golf clubs unaccompanied in advance to Alderney. For guidance this means that the maximum size of dog will be 23kgs but this will depend on the breed of dog and it will be the owner’s responsibility to determine whether or not their dog can be safely carried. Please also send any photo's taken of the damage. A separate booking should be made by logging in again with the other frequent flyer number. We request that you are seated in a window seat for your own comfort and to avoid disturbing you when the adjacent passenger is boarded. DO I GET FREQUENT FLYER REWARD POINTS ON ALL THE NEW FARES OFFERED BY AURIGNY? In order to meet Customs and Security requirements, instruments that have travelled in the hold will be returned to the passenger in the baggage reclaim area. Details of current fees can be found in the Charges and Fees. We have put in place measures to protect the security of your information. Please note that: Once you have found your booking follow the on-screen instructions. Your Award Points will automatically be credited to your account, usually within 48 hours of completing your flight and can be verified by checking the ‘My Points’ section of the Frequent Flyer page once logged in. Please refer to the Photographic ID section for more information. You are able to book either one way or return flights. If you wish to select a specific seat/seats you will have to do this ahead of checking-in. You should be aware that if, for any reason, we are unable to accommodate your baggage/bait on the same flight as you that it will be forwarded at a later date and we will not accept any liability for any resulting loss of usable bait. (Maximum 2 weapons per case). Carriage as cabin baggage is subject to available space in the overhead lockers. These instruments will be carried on a standby basis only (i.e. If there is a deviation in answer when at the airport, you may be referred to Aurigny Air Services, or its Handling Agents desk and you could be denied travel. Only one dog can be accepted per flight. Then call us and we will arrange the complimentary flight for each Companion and make the necessary name change. To find out more about 'Worldwide visit the easyJet FAQs, https://www.easyjet.com/en/help/extra-services/worldwide. We are travelling as a family can we all sit together onboard? Under 16 UK Validate card Photographic ID is still required. CAN I OBTAIN A REFUND IF I DO NOT TRAVEL BEFORE DEPARTURE? Children aged 14 and 15 will continue to be able to travel unaccompanied. Save money by adding baggage to your booking up to 3 hours before departure online or via our call centre provided you have not already checked in online. We would advise passengers to take essential medicines onboard in your hand luggage. Proof of domicile of the additional members may be required by the Frequent Flyer Department to support the application. If part of a Household account, children between 2 and 18 years earn Award Points on flights travelled using eligible fares. Seating selection is included for our priority seats and standard seats. If a passenger is already planning to travel with another person, such as a family member or friend (aged 16 and over) who can provide the necessary assistance, this can be booked in the normal way. Once the outbound journey has commenced the return flight name cannot be changed. The number of musical instruments that can be accommodated on each flight is limited. To book, please call our Reservations department on Tel: +44 (0)1481 267267. Normally the purposes for which we use your personal information will be made clear at the point we collect that information. (if you want to use more than 2 you will need to please call us on 01481 267267). Please allow extra time for the paperwork formalities to be completed prior to check-in. If customers make a booking and subsequently decide that their dog cannot fit in the transit carrier/cage, we will not offer any refunds for them or their dogs if they decide not to travel. The Rescue Fare is only available to passengers who arrive at the airport no more than two hours after their original departure time and is only valid on the day of departure. Who do I contact if I am having problems opening a Frequent Flyer Account? (Not available on inter-island services or flights operated by Dornier aircraft). The Primary Member of a Household Account is the only person authorised to make changes. Retrieve and fit a life jacket and an oxygen mask. Seats are subject to availability at time of selection. For example, if a parent has to accompany their son/daughter for travel to a UK school, they will get their return (unaccompanied) trip for free. Web Check-In Closes 1 hour before scheduled time of departure on all flights, Web Check-In Closes 3 hours before scheduled time of departure for flights. Changes made to a flight will apply to all passengers in the booking. The batteries (dry cell or gell only) must be completely disconnected with the terminals wrapped for protection. If you have a SMART or FLEXI fare, seat selection is included in the fare, you will just have to select a seat on your new flight. No. Why does the fare sometimes increase if I use the Back button during my booking online? However, you will not be able to make any future Unaccompanied Minor bookings, for children under 14, for travel between Guernsey and the UK, after 5th November. We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. Please call the relevant airport Lost Property department to reclaim any such items: Gatwick - 01293 223 457 / http://www.lostproperty.org/search.php, Stansted - 0330 223 0893 / You will then be required to contact the airline, by email, within 7 days to make a claim for compensation. it is not possible for the instrument to not be accompanied; For all other large musical instruments such as double bass, drum kits, etc. These Child Companion fares are available with immediate effect. Hand baggage should not contain any sharp objects or liquid/creams/pastes/gells over 100ml. Before you start, you need access to a printer capable of producing good quality print in black and white, and we recommend you use a high quality print setting. Award Points are not available for any flights travelled prior to joining the programme. If your through checked bag eventually arrives in Guernsey Aurigny reserve the right to charge a handling fee, and to charge for the baggage if this exceeds your Aurigny allowance. CAA website. Special Category Data requires higher levels of protection. You must print and complete Form A and hand a copy to the check-in staff on each flight. You also have the right to object where we are processing your personal information for direct marketing purposes or if data were being processed on grounds of public interest or for historical or scientific purposes. There will be occasions (at busy times) where we are unable to provide complimentary tickets on specific flights. 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