In the Transport cluster, TfNSW is responsible for strategy, integration, coordination and improving the customer experience. Transport for NSW acknowledges the traditional owners and custodians of the land, and respects Elders past, present and future. Use the Trip Planner to plan a trip on public transport by metro, train, bus, ferry, light rail, coach or by walking, cycling, taxi or rideshare anywhere in Sydney and NSW, with real-time information … If the information is clearly in the public interest to disclose, the request may be treated as an informal GIPA application and may be supplied free of charge. Information Held by Transport for NSW. These are generally referred to as ‘incidents’. –. Some booking restrictions are in place to ensure people who live in regional New South Wales can get seats, but in most cases, you're able to book online up to 6 months in advance. Visit the NSW Transport website for information about passenger services and ticketing for booked services. We engage with our communities and customers as a part of our everyday business to facilitate better decision making for the people who rely on our services. To report security issues contact the train guard or station staff or telephone 1800 657 926. engagement programs and builds relationships within communities so they have the opportunity to talk about our services and let us know how they can be best served by all transport in the future. There are four ways that members of the public can access government information held by NSW Trains under the GIPA Act. Bookings and fares are available online for all NSW TrainLink Regional Train and Coach services. Strategic Procurement & Supply Division - 1300 132 136. Tickets and fares, timetables, network maps, accessibility, safety and other travel information for travel on NSW TrainLink Regional trains and coaches Sydney Trains & NSW TrainLink Environmental Feedback Line - 1300 656 999. The main point of contention between the RBTU and NSW Transport is the new fleet of trains do not require a guard to check whether passengers are clear of the door before moving on. The way in which our functions affect the member of the public, For further information visit the Transport for NSW, NSW TrainLink welcomes feedback regarding the services it provides as well as about general transport services or issues. Recruitment - 1300 783 065. Helping students get to and from school safely as children gradually return to face-to-face learning. – Manages all key operational functions, including the day of operations management to support safe, reliable and efficient train and coach services within the NSW TrainLink network. Customers can visit the www.transportnsw.info webpage for information on transport services (including real-time status alerts), or to ask questions, provide feedback on a service or make a complaint. The cleanliness of carriages and stations is a priority for NSW Trains. The trains will operate on … TRAIN workers will stay on the job after a threat to take 24 hours of industrial action led the state government to cancel a planned trial. NSW Trains is a New South Wales Government agency. about passenger services and ticketing for booked services. NSW TrainLink welcomes feedback regarding the services it provides as well as about general transport services or issues. Further work will continue to assist the agency directorates in achieving their pursuits and improving the operations of the business. COVID Safe Travel Notifications are a world first innovation providing advanced personalised alerts for physical distancing on trains and Metro, all without having to plan a trip. NSW Trains may attach conditions to the informal disclosure of information. The current railway station structure was built in 1878 under the direction of John Whitton and was listed on the New South Wales State Heritage Register on 2 April … It was the main railway station and terminus station prior to the curtailment of the Newcastle railway line. Sydney Trains also operate the Rail Operations Centre and are responsible for the maintenance of assets including tracks, trains, signals, overhead wiring, stations and facilities. For 24 hour assistance with Opal machines telephone 1800 808 822. Train network maps for routes and train lines in Sydney and across NSW, timetables, fares, accessibility, safety, travel courtesy, ... Summer holiday transport information for Sydney metro, train, bus, ferry and light rail services over the 2020 to 2021 holiday period. NSW Trains sits within the Regional and Outer Metropolitan Division of Transport for NSW (TfNSW). UPDATE 12.49pm: Transport for NSW is expecting all Friday peak hour services on the South Coast line to be running to the timetable. Customers can visit the. For more information see our guide to Sydney Transport Fares. If applying for your own personal information, NSW Trains cannot charge for the first 20 hours of processing time. To report unclean train carriages or faulty equipment call the Transport Infoline on 131 500 and quote carriage number or location and nature of the fault. The browser you are using is not supported. Issues affecting reliability and performance may include: signal, track, overhead wiring and points problems, extreme weather conditions or storms, floods, fires and speed restrictions. The industrial action threat was the latest chapter in the Rail, Tram and Bus Union's ongoing concerns about the New … A new map has been unveiled showing up to 39 new railway stations that could be built in Sydney as part of a multibillion-dollar high-frequency Metro network. Under the GIPA Act a right of review only applies for formal applications. A 50% discount in processing charges will apply if an applicant demonstrates they fall within any of the following categories: Please note that the 50% discount applies only to processing charges and not to the $30 application fee. Intercity and Regional services focused on the specific needs of our intercity and regional customers. In the Transport cluster, TfNSW is responsible for strategy, integration, coordination and improving the customer experience. Sydney Trains is a train operator of a commuter-based rail network centred on the metropolitan area of Sydney which comprises seven metropolitan lines. Provides services to NSW Trains to deliver expert specialist support and advice about, safety, environment, quality, risk, health services and human factors in line with legislative and regulatory requirements. provides more detail on access to information in the Transport cluster. The data can be broken down into four categories: non-spatial (plain data), spatial (map data), photographic and hypertext (links to related data sources). Members of the public can request information from NSW Trains on any topic of interest. More information on delivery of transport infrastructure and services in NSW is available in the TfNSW Information Guide. However, A transport for NSW spokesman argued the new intercity fleet “is a new modern train with the latest state-of-the-art safety technology that is already used around the world”. The entire length of railway in New South Wales is maintained by Transport for New South Wales which is a statutory authority of the Government of New South Wales.It was formed when CityRail was dissolved on 30 June 2013. T1, T2, T3, T4, T8 and T9 all pass through Central, Redfern and Town Hall Station. From Saturday 26 to Monday 28 December, there will be service changes with buses replacing trains during the quieter holiday period. The call centre is open between 7am and 10pm every day. All freight trains, heritage fleets and track vehicles also communicate with control centres through DTRS network within Sydney Trains network. To buy Australian train tickets in the UK by phone, call International Rail on 0844 248 248 3 , lines open 09:00-17:00 Monday-Friday. However, there will still be plenty of services to cater for everyoneâs needs. In some cases requests for information held by NSW Trains will need to be made through the formal access application process. NSW Trains does not currently hold any information that falls within this category. The following categories of information provide a sample of what is made publicly available on the TransportNSW.info and Transport for NSW websites: Open access information is a category of information explained further below under ‘Information we must disclose’: The Transport Open Data Policy is aligned to the NSW Government Open Data Policy and seeks to make appropriate government data available to industry and the community. These are important conversations to help guide planning for future service patterns and transport options for our regional and outer metropolitan communities. This is part of our ongoing commitment to meeting and, in many cases, exceeding the regulatory and statutory requirements. General Switchboard - 1300 038 500. Transport is testing QR code customer satisfaction surveys at select locations across the Public Transport network. – Transformation is in the process of redefining its focus and purpose for NSW TrainLink. Transport NSW has launched a Free Wi-Fi trial program along the Central Coast Line, between Hornsby and Wyong. NSW Trains is required to comply with the, Open access information is a category of information explained further below under ‘, The NSW Trains Information Guide (this publication), Engaging with industry and the community to understand their needs for transport data, Prioritising for release any high-value datasets, especially those identified through industry and community engagement, Releasing data under open licence wherever possible, Protecting data where required on the grounds of privacy, security, confidentiality legal privilege or public interest, NSW Trains supports the Transport Open Data Policy, and is represented within a wide range of transport data available via the, Mandatory proactive release (Open Access Information), Information proactively disclosed by NSW Trains is made, Please forward any suggestions to the Information Access Unit by email to, If you would like to make an informal request for information, please contact the Information Access Unit on (02) 8202 3768 or by email to, To make a request for information held by TfNSW, an access application must, be in writing and addressed to the agency, clearly indicate that it is a formal access application made under the GIPA Act, provide a payment of $30 (by cheque or credit card), provide a postal address for correspondence in connection with an application, include such information as is reasonably necessary to enable the government information applied for to be identified, If you would like to make an access application, please see, Formal access application fees and charges, A member of the public suffering financial hardship, Holders of a current Pensioner Concession Card, The information applied for is of special benefit to the public, For further information about fees and charges, please see the section on the TfNSW website, or contact the Information Access Unit on (02) 8202 3768 or at, You have the right to request a review of certain decisions made by NSW Trains in response to a formal access application. NSW Trains holds a wide variety of information concerning its operations, procedures and policies, along with data and other information relating to the management of the rail system across NSW regional and intercity services. Sydney Trains is the operator of the suburban passenger rail network serving the city of Sydney, New South Wales, Australia.The network is a hybrid urban-suburban rail system with a central underground core that covers over 813 km (505 mi) of track and 170 stations over eight lines. About the Train Crew and Support Train Crewing and Support has the critical role of delivering qualified train … The two regions (North & Central and South & West) are each fully accountable for delivering front line customer services including station operations and crewing. You may send your application by post with a payment by cheque or money order to: If you would like to make an access application, please see How to Apply and FAQs on our website. Customers can also contact NSW TrainLink to access the following services: NSW TrainLink’s train and coach network serves a diverse range of communities from outer metropolitan to regional and rural communities. NSW Trains runs regularengagement programs and builds relationships within communities so they have the opportunity to talk about our services and let us know how they can be best served by all transport in the future. Sometimes events happen on the rail network that can cause trains to be delayed or not reach their destination. This includes the safety not only of customers, but also of employees, contractors and the community. The team also provides accurate and timely information to NSW Government. NSW Trains also routinely collects information from its customers for administrative, planning and reporting purposes. The route names are reflective of where they travel. Open data supports the open government principles of transparency, participation, collaboration and innovation. The safety of all who use its services remains NSW Trains’ top priority. From Friday 1 to Sunday 10 January 2021, the Sydney Harbour Bridgeâs railway tracks will undergo major maintenance work. The GIPA Act replaced the, the way in which our functions affect members of the public, how members of the public can participate in policy formulation and provide feedback. NSW Trains is required to have a program for the proactive disclosure of government information. NSW Trains Roads & Maritime Services State Transit Authority Sydney Metro Sydney Trains TNSW - Dg's Unit Transport For NSW All Organisations / Entities Done. In processing a formal access application NSW Trains is required to ensure that it is dealt with efficiently and provides access to requested information at the lowest reasonable cost. Develops and implements IT strategies, plans and standards for NSW Trains and its business units, as well as providing Legal Services. For further information please view the NSW Information and Privacy Commission’s publication ‘Your review rights under the GIPA Act’. The booking engine is excellent and I scored a good fare being a NSW Senior (50% off). Coordination of GIPA functions in the Transport cluster. For further information about fees and charges, please see the section on the TfNSW website, or contact the Information Access Unit on (02) 8202 3768 or at information@transport.nsw.gov.au. Transport for NSW acknowledges the traditional owners and custodians of the land, and respects Elders past, present and future. More information On 1 July 2013, NSW TrainLink replaced the Regional train and coach services that were formerly provided by CountryLink. It also took on the Intercity services operating from the Sydney CBD formerly operated by CityRail (now known as Sydney Trains) It provides coach services through a network of coach operators. There are 10 Directorates which make up the organisational structure of NSW Trains: NSW Trains works hard to meet our performance goals; however the performance of our services can be affected by a number of things. These pages contain a variety of information about the NSW railway network, both historical and current. The Government Information (Public Access) Act 2009(GIPA Act) provides members of the public with a right of access to government information. TfNSW is committed to embedding open data principles at all levels of the cluster, as this can lead to faster, smarter, more responsive service delivery. NSW TrainLink operates regional and intercity train and coach services to more than 365 destinations in NSW, Queensland, the ACT and Victoria. Members of the public can also contact the NSW TrainLink Customer Relations Unit on 1300 038 500. The application fee counts towards the first hour of processing. Transport and travel information to help you plan your public transport trip around NSW by metro, train, bus, ferry, light rail and coach. You have the right to request a review of certain decisions made by NSW Trains in response to a formal access application. Information classified as Open Access Information (OAI) is the type of information which NSW Trains must make publicly available, unless it is not in the public interest to do so. – Manages the delivery of corporate and project messages to the NSW TrainLink team. Transport Sydney Trains operate on 9 lines numbered T1 through T9 as well as 5 Intercity Lines that connect Sydney with outlying towns and cities. If information sought is not available on the NSW TrainLink website, members of the public can suggest that information be proactively disclosed (if held). The Australian Government has made an app called COVIDSafe to speed up contacting people exposed to coronavirus (COVID-19). Open Data principles are embedded across the Transport cluster by: NSW Trains supports the Transport Open Data Policy, and is represented within a wide range of transport data available via the TfNSW Open Data Hub which includes public transport and roads real-time data, statistical data and timetable data. If you would like to make an informal request for information, please contact the Information Access Unit on (02) 8202 3768 or by email to information@transport.nsw.gov.au. NSW Trains is a member of the Transport Cluster Proactive Disclosure Committee that meets regularly to consider and recommend information suitable for proactive disclosure. By phone. For further information please view the NSW Information and Privacy Commission’s publication ‘, Information for which there is a specified cost, The NSW Trains disclosure log of access applications, The NSW Trains Register of Government Contracts. The $2.8 billion Regional Rail Project will see the replacement of NSW TrainLink's ageing XPT, XPLORER and Endeavour trains with 29 new trains, … NSW Trains manages the operation of NSW TrainLink, providing services between Sydney and the Hunter, Central Coast, Blue Mountains, Southern Highlands and Illawarra and South Coast regions. – Develops and improves rail and coach service offerings to our customers, including multimodal travel options. The weekend services will also run as per the timetable. However, in order to help you make a valid application, we will contact you to provide advice and assistance. NSW Trains is required to comply with the Privacy and Personal Information Protection Act 1998 (NSW) (PPIP Act) and the Health Records and Information Privacy Act 2002 (NSW) (HRIP Act) when dealing with the personal information of its customers, employees and partners. NSW Trains provides booked and non-booked passenger rail and coach services through the customer facing NSW TrainLink brand and is focused on the specific needs of longer distance travellers who want reliable and comfortable journeys with on board facilities. More information on delivery of transport infrastructure and services in NSW is available in the. Manages and develops the planning, integration and delivery of strategic programs for NSW TrainLink, designed to improve the customer experience and business outcomes to support the achievement of long term strategic objectives and business priorities. Property enquiries - 131 500. These are important conversations to help guide planning for future service patterns and transport options for our regional and outer metropolitan communities. Capacity information helps you plan ahead and allow for physical distancing while on board. – Leads the customer facing group of staff of NSW Trains. Transport Info - 131 500. The GIPA Act replaced the Freedom of Information Act 1989 (FOI). Under the GIPA Act each NSW Government department and agency is required to publish an Agency Information Guide. Trains on the Airport and South Lines of the Sydney train network were stopped, as emergency services attended. Other NSW Trains publications made available on the NSW TrainLink website: The GIPA Act provides members of the public with a right to access government information. Each Transport cluster agency remains responsible for making decisions regarding the release of information held by their organisation under the GIPA Act. If any information in this category becomes available in the future, NSW Trains will include a dedicated section on our website, which describes the type or types of information that can be requested and the cost for this information. I’m used to flying everywhere in Aus so decided to take the train from Sydney to Coffs Harbour this time. NSW Trains sits within the Regional and Outer Metropolitan Division of Transport for NSW (TfNSW). Train speed restrictions during hot weather. To make a request for information held by TfNSW, an access application must: If your application does not meet the above requirements, it will be invalid and the application will not be processed. Our legislated mandate is to provide safe and reliable passenger services throughout outer metropolitan and rural NSW and interstate. Think carefully about whether this role is right for you and your lifestyle.… You will be tested on how well you understand and retain the information in this pack throughout the application process, so To keep people safe and secure, we have implemented a comprehensive Safety Management System. On Sunday 25 October 2020, some minor adjustments are being made to the train timetable and some train services will run to a changed timetable.Â. Contracts under which public and private operators provide customer rail, bus and ferry services. You may make an online application for information. W ith Michael Portillo in the midst of a Great Australian Railway Journey, our rail experts suggest the best train trips in Australia and New Zealand.. 1. The network is divided into two tiers; intercity - a commuter-based rail network centred on the Greater Sydney area, and regional - long distance and interstate services. Rail, Tram & Bus Union NSW Secretary Alex Claassens explained an independent report on the new intercity train fleet found the new services were not safe. Our legislated mandate is to provide safe and reliable passenger services throughout outer metropolitan and rural NSW and interstate. NSW Trains also collects information from employees and partners in the course of its operations. Apart from the $30 application fee, the GIPA Act allows NSW Trains to impose a charge of $30 per hour in order to process an application. Rail, Tram and Bus Union’s NSW Secretary Alex Claassens said the register was needed so information was “readily accessible”. More information NSW Trains manages the operation of NSW TrainLink, providing services between Sydney and the Hunter, Central Coast, Blue Mountains, Southern Highlands and Illawarra and South Coast regions, as well as the interstate network. To meet the needs of our many communities into the future, NSW Trains works to develop closer links with our stakeholders and a greater understanding the unique needs of each community we serve. – Provides wide ranging support to NSW Trains in Change Management, Human Resources and Workplace Relations. NSW TrainLink Reservation Centre - 13 22 32. Gerard Cockburn NCA NewsWire September 13, 2020 4:12pm For example, we may provide access on a view-only basis where the requested information is sensitive and should remain confidential, but is relevant to the person making the request. The proactive disclosure of information helps provide the public with greater access to government held information. NSW Trains is responsible for the safe operation of passenger trains and stations and provides crew for trains and staff at stations within its network. TfNSW is responsible for strategy, integration, coordination and improving the customer experience. Extra services will be added to the public transport network across Sydney to temporarily increase capacity for physical distancing and provide more travel options. First class was only a $15 surcharge so that was a no brainer. DTRS is the primary train radio system providing voice and data services to all Sydney Trains electric and diesel passenger fleets for day-to-day train operations throughout the NSW electrified network. TTY (teletypewriter service) for hearing and speech impaired customers telephone 1800 637 500. Transport for NSW is putting in place initiatives to help more people returning to their workplaces in a staged and considered way. People returning to their workplaces in a staged and considered way Trains ’ top priority children return... New South Wales Government agency, delivering public transport network across Sydney to temporarily increase capacity physical. Is expecting all Friday peak hour services on the rail network centred the! 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